Current Employment Opportunities With

                          New Challenges

Here are our current openings for positions with New Challenges. View current openings and the full job descriptions below. If we have piqued your interest, we ask that you Submit your application online  . Or,  call our Eagan office at 651-454-0161 with any questions you may have prior to applying.

Current Openings

Program Director

Program Manager

Residential Program Coordinator positions: 

  • West St. Paul location: – M-F  8am-4pm
  • West St. Paul location – M-F 10am-6pm
  • Apple Valley Location – M-F 2:30pm-10pm
  • Woodbury Location – M-F

 

  • Full-time Program Counselor positions: Evenings and weekends in the following cities: Eagan, Apple Valley, Bloomington, Burnsville, Taylors Falls, West Saint Paul & Woodbury
  • Part-time Program Counselor positions: Evenings and weekends in the following cities: Eagan, Apple Valley, Burnsville, Lakeville, Bloomington, West Saint Paul, Taylors Falls,  Newport & Woodbury
  • Assisted Living Aide:   Full-Time and Part-Time openings at our Afton & Rosemount locations
  • ILS positions: Full time or part time opportunities in Dakota County, Chisago City, Cambridge and Stillwater areas
  • Live-in e/o block weekends: Locations in Apple Valley
  • Asleep Program Counselor positions: Sun/Thurs 10pm-9:30am located in Apple Valley – Fri/Sat  10pm-8am located in Eagan
  • Awake Program Counselor positions: 

Position Descriptions

Program Counselors

The counselor is primarily a full-time direct-care position and is covered by the wage and hour provisions of the Fair Labor Standards Act. Through this position, staff must provide safe and effective therapeutic active treatment services to those served at individual worksites including:

  • Assuring in all activities that the individuals being served are taking as significant a role and assuming as  much responsibility as possible
  • Understand and ensure compliance with each individual’s risk management plan
  • Understand, carry out and document all direct-care programming as assigned by supervisors included person centered planning and delivery.
  • Respond to and record appropriately all significant contacts about people served while on the job, including: family members, other service providers including medical professionals, and case managers.
  • Person’s peers and friends
  • Pass and/or administer medications and document each using methods learned in medication administration training
  • Provide basic first aid
  • Perform personal cares as needed, which may include assistance with personal hygiene and grooming, g-tubes and assistance with eating and other activities of daily living (ADLs).
  • Monitor funds, support individuals as they learn to use their funds safely and appropriately.
  • Promoting an active and meaningful life in the community by determining each person’s preferences and assuring that they have opportunities to exercise them regularly.
  • Promote social relationships with friends, family and with others in the community by teaching social skills and promoting their use whenever possible.
  • Understand what constitutes a healthy diet and implement the skills necessary to prepare the diet.
  • Provide appropriate support in instrumental activities of daily living (IADLs).

Communicate effectively with teammates and supervisor by:

  • Documenting significant events during shifts in communication log
  • Attending all team meetings or reviewing meeting notes
  • Providing feedback about the effectiveness of services in team meetings and to supervisor
  • Questioning and responding to questions about performance and program quality with peers and supervisors whenever they might arise.

Maintain a safe and healthy living and working environment by:

  • Keeping worksites safe and clean
  • Observing safety rules in all things but especially in the acts of: lifting and transferring, the use of chemical cleaners and disinfectants, the use of vehicles, appliances and other tools
  • Reporting or correcting inadequate safety features or conditions immediately or as soon as possible.

Perform effectively in emergency situations:

  • Report all infractions of the Vulnerable Adults Act
  • Carry out and document drills preparing for fire or severe weather
  • Report all incidents according to policy

***Please note that “live-in weekend” staff have the same job description as program counselors, just different hours. The live-in weekend hours are every other Friday 10pm-Sunday 10pm (48 hours) with a set flat rate. We also have “live-in” staff that actually live at that residential site weekly and have the same job description as well. The only difference with live-in staff, is that they will have to sign an agreement before living there.  Also, the placement of the program counselors may be within a residential group home setting, adult foster care sites, assisted living, or ILS. These positions do not have specific job descriptions, they are provided with more information on those specific sites from our HR Director during orientation. To sum it up, our program counselor job description is the most broad and used most often across the board, until explained further in depth in orientation. ***

Program Coordinators

The program Coordinator is responsible for the operations of individual licensed programs. Scheduling and coaching staff to provide consumer supports at individual sites is the essential role of the PC.

Job summary:

Provides safe and effective operation of the program for which they are responsible:

  • Provides direct care at the site/program.
  • Assures that individual and house accounts are maintained regularly and are securely stored.
  • Completes staffing schedules on time and assure that staff comply with them once they are issued.
  • Prepares home staff to interact effectively with clients by orienting them to the people they will serve, their programs and other information about providing ongoing oversight and support effectively.
  • Assure that individual sites are safe and well-kept.
  • Leads and monitors house participation in community integration whether through participation in activities or promoting other social interaction.
  • Promotes client health by taking people served or arranging others to take them to appointments and assuring staff follow-through.
  • Assure that all client programs are in compliance with psychotropic medication regulations (PMUC), as required.
  • Oversees menu planning and assures that prescribed diets are being followed.
  • Assures that all program documentation is being maintained daily.

Assure that the program for which they are responsible is staffed with an effective team:

  • Team oriented and trained
  • Complete all on-site orientation according to the checklist
  • Confirm all staff have received required annual training
  • Team provides active treatment as reflected by successful achievement of outcomes in individual plans
  • Teammates work well with each other; effectively resolve disputes
  • Communicates regularly and effectively with worksite team: leads monthly staff meetings, provides training and updates in policy, benefits, other changes, and reviews/revises program plans per team suggestions.

Represent the program on interdisciplinary teams supporting people served at the site:

  • Review initial referral information and intake date on potential clients
  • Participate in admission and initial planning meetings
  • Prepare for and serve as primary representative of NCI with clients’ Interdisciplinary teams:
  • -Assure that materials required for report mailings are submitted in time
  • -oversee annual meetings: complete pre-meeting requirements: review bill of rights, update CSSP Addendum, provide information for other required care plans for individuals being served, send invitations to IDT members.
  • Establish and maintain ongoing communication with adjunct agency and case-management representatives and with legal/family representatives of people served.

Provide effective oversight in emergency situations:

  • Provide all necessary backup to site staff in emergency situations
  • Report all infractions of the Vulnerable Adults Act and investigate VA reports to PD as directed by Administrator
  • Review all incident reports from assigned worksite and provide any and all required follow-up in reporting, responding and documenting incidents
  • Assure that reporters receive responses as required by law
Program Managers

The Program Manager is responsible for the operations of CRS services, licensure and compliance with rules and regulations. Ensuring effective programming and supports are the essential areas in which the Program Manager also has responsibility.  Scheduling support and coaching employees at individual sites is also essential in the role of the Program Manager.

 Job Summary:

Provide safe and effective operation of all programs for which they are responsible:

  • Provide direct care at locations as needed
  • Supervise location site supervisors and direct care employees
  • Complete, at minimum, bi-weekly check-ins with sites supervised
  • Complete weekly site visits
  • Address client concerns, relay concerns/issues to teams
  • Through the site supervisor, assure employees are trained on medical protocols specific to individuals served
  • Through the site supervisor, assure that schedules are completed on time, approved by the Program Manager and that employees comply with them once they are issued
  • Provide support for employees at locations supervised
  • Approve all time off requests for site supervisors
  • Prepare employees to interact effectively with employee and clients by orienting them to programs and providing ongoing oversight and support
  • Monthly review individual’s finances at locations supervised
  • Medication administration oversight at locations, including:
    • Verifying administered medications are documented as required
    • Verify documents regarding medication administration are available and filed
  • Participate in client appointments as required or requested
  • Verify appointment paperwork is completed and filed
  • Supervise location site supervisors and direct care employee
  • Review individual’s finances monthly at locations supervised
  • Review location company credit card and house petty cash expenditures monthly, or more frequently if needed
  • Submit location company credit card and house petty cash documents to NCI Finance by due date monthly
  • Review location company gas card receipts monthly, or more frequently if needed
  • Submit location company gas card documents to NCI Finance by due date monthly
  • Review payroll documents from locations supervised bi-weekly:
    • Address concerns regarding reported time/expenditures
    • Verify correct information is submitted for processing
  • Perform other tasks as directed or needed

 Provide supervision, support, and evaluation of activities that include:

  • Oversight of the license holder’s responsibilities assigned in the person’s coordinated service and support plan and the coordinated service and support plan addendum
  • Taking the action necessary to facilitate the accomplishment of the outcomes according to the requirements in section 245D.07
  • Write program plans/outcomes assuring that:
    • Meaningful, person-centered outcomes have been developed for each person served
    • Outcomes are based on the person’s desires and needs and have been developed through the use of adequate assessment
    • Programs are being effectively run by all teams
  • Evaluation of the effectiveness of service delivery, methodologies, and progress on the person’s outcomes based on the measurable and observable criteria for identifying when the desired outcome has been achieved according to the requirements in section 245D.07
  • Complete CSSPA for each individual served, update as needed
  • Instruction and assistance to direct support employee implementing the coordinated service and support plan and the service outcomes, including direct observation of service delivery sufficient to assess employee competency
  • Write Behavior Support Plans for individuals served
  • Complete and submit BIRF’s as required
  • Prepare locations for DHS/County licensing visits
    • Ensure appropriate paperwork is completed for the visits and submitted according to timelines required
    • Ensure physical plant meets standards

Ensure site locations are safe and well maintained:

  • Complete maintenance checks at each location at minimum one time per month
  • Report maintenance concerns, follow up as needed
  • Communicate ongoing maintenance concerns and/or issues
  • Complete vehicle maintenance checks at each location at minimum one time per month
  • Report vehicle maintenance needs, follow up as needed
  • Ensure fire and severe weather drills are completed at locations as required

 Assure that the sites for which they are responsible is staffed with an effective team:

  • Prepare employees to interact effectively with employees and individuals served by orienting them to programs and providing ongoing oversight and support
  • Team oriented and trained
  • Ensure On-Site Checklist is completed for employees at location
  • Ensure Medication Administration Observed Skill Assessment is completed for all employees
  • Confirm that employees have completed required annual training
  • Ensure employees at locations are trained on diagnosis/condition of individuals served
  • Meet with employees monthly, via team meetings, to ensure required monthly trainings are completed, address concerns
  • Train site supervisors at locations as needed
  • Train and verify completion of required billing documentation, report forms, etc. by site supervisors as required, which may include GRH and Healthcare Renewals
  • Active treatment is provided as reflected by successful achievement of outcomes in individual plans
  • Teammates work well with each other; effectively resolve disputes
  • Participate/lead coaching and disciplinary actions with employee at locations supervised as needed
  • Complete site supervisor annual evaluations for which they are responsible
  • Ensure completion of direct care annual evaluations by site supervisors of supervision group
  • Communicate regularly and effectively with worksite team:
  • Lead employee meetings monthly
  • Provide training and update in policy, benefits, other changes
  • Review and revise program plans per team suggestions

Represent the program on interdisciplinary teams supporting people served at the site:

  • Review initial referral information and intake data on potential individuals served
  • Lead admission and initial planning meetings
  • Prepare for and serve as primary representative of NCI with Interdisciplinary teams
  • Complete annual and quarterly documents as required
  • Assure that materials required for report mailings are submitted on time
  • Participate in team meetings:
    • Complete pre-meeting requirements as directed
    • Prepare consents for individuals served
    • Provide information for other required care plans for individuals being served
    • Send invitations to IDT members
  • Partner effectively with the individuals served and their support team to create person centered services that support the individual’s preference, daily needs and activities

Provide effective oversight in emergency situations:

  • Provide all necessary backup to employee in emergency situations when required
  • Report all infractions of the Vulnerable Adults Act and investigate VA reports as directed
  • Review all incident reporting and provide any and all required follow-up in reporting, responding and documenting incidents
  • Assure that reporters receive responses as required by law

Assure that all programs for which they are responsible are in compliance with applicable State and Federal requirements:

  • Consolidated rule
  • Adult Foster Care (Rule 245D)
  • State and Federal OSHA requirements
  • All other requirements that apply
Program Directors

The Program Director is responsible for the operations of multiple services. Licensure, compliance with regulations, effective programming are the essential areas in the Program Director’s responsibility. The PD is responsible for the referral and admission process of all potential consumers of their programs, which includes reviewing consumer histories, touring, admission meeting, goal setting, visiting individual’s homes, etc. The PD supervises Program Managers and Program Coordinators.

Job summary:

  • Assure adequate staff are trained on medical and other protocols specific to that program
  • Through the PC assure that schedules are completed on time and that staff comply with them once they are issued or complete staffing schedules as required
  • Through the PC approve all time off requests for staff
  • Prepare staff and PC’s to interact effectively with staff and clients by orienting them to programs and providing ongoing oversight and support
  • Review and oversee monthly expenditures of programs
  • Review employee timecards bi-weekly, verify sites are staffed as required, minimize overtime costs
  • Through HR and Training staff assure that all program teams are prepared to provide effective treatment
  • Assure that physical plants are safe and well-kept
  • Develop and design effective plans and data systems assuring that: meaningful, person-centered outcomes have been developed for each person served, outcomes are based on the person’s desires and needs and have been developed through the use of adequate assessment, and programs are being effectively run by all teams.
  • Assure that all programs are in compliance with psychotropic medication regulations as required
  • Facilitate receipt of payments for outstanding invoices with company business office, individuals and appropriate team members as necessary
  • Complete other duties as assigned

Assist in reviewing, revising, and establishing New Challenges, Inc. policies and procedures:

  • Long Range Planning
  • Consumer/Client Satisfaction
  • Human Rights Reports
  • Quality Assurance Reports

Assure that all programs for which they are responsible are in compliance with applicable State and Federal requirements:

  • Consolidated rule
  • Adult Foster Care (Rule 203)
  • State and Federal OSHA requirements
  • All other requirements that apply

Serve as liaison to all teams, adjunct and oversight agencies that also serve or are otherwise responsible for people served in programs they oversee:

  • Review initial referral information and intake date on potential clients
  • Participate in admission and initial planning meetings
  • Prepare for and serve as primary representative of NCI at quarterly and annual meetings or as requested
  • Establish and maintain ongoing links with adjunct agency and case-management representatives and with legal/family representatives of people served

Provide effective oversight in emergency situations:

  • Maintain emergency phone for six weekly increments over the course of a year
  • Provide all necessary backup to PC’s and staff in emergency situations when required
  • Review all incident and emergency reporting and provide any and all required follow-up in reporting, responding and documenting incidents
  • Report all infractions of the Vulnerable Adults Act and investigate VA reports as directed by Administrator
  • Assure that reporters receive responses as required by law

Walk in interviews are always welcome! Please bring a resume or complete our online application prior to arriving, paper copies are available to fill out as well. 
To schedule an interview, email or fax resumes to (651) 379-4575. Questions may be directed to (651) 454-0161 x102.

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